Evolve North are committed to safeguarding the privacy of our clients, website visitors and staff; in this policy we explain how we will treat your personal information.
Who are we?
Evolve North are registered in England and Wales under registration number 5040178, and our registered office is at 1 The Orchard, Old Cassop, Durham, DH6 4RS.
We are registered as a data controller with the UK Information Commissioner's Office and our data protection registration number is Z8721590.
You can contact us by using our website contact form, by email to [email protected] or by telephone on 01748 905 002.
Our website is owned and operated by Evolve North Ltd.
What personal information we collect
We may collect, store and use the following kinds of personal information:
information that you provide to us when using our services, or that is generated in the course of the use of those services
information relating to any purchases you make of our services
information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication)
information about your computer and about your visits to and use of this website
any other personal information that you choose to provide to us
information about staff employed by Evolve North to manage their employment
How we use your personal information
We may use your personal information to:
send statements, invoices and payment reminders to you, and collect payments from you
send you non-marketing commercial communications
send you email notifications that you have specifically requested
send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you
no longer require marketing communications)
deal with enquiries and complaints made by or about you relating to our website or any other service provided to you by Evolve North
to support your rights under Data Protection law in relation to our use of your personal information (see section 9 below)
manage your employment (where you are a member of staff employed by Evolve North or working with Evolve North)
administer our website and business including:
personalising our website for you
enabling your use of the services available on our website
keeping our website secure and preventing fraud
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
The personal data we hold about you will only be used in line with the purposes detailed above and the legal basis for this will be either for the administration of a contract we have in place with you or in line with the legitimate interests of our
business in providing information governance and IT Security services (ensuring that this does not impact on your rights or freedoms in relation to privacy) or disclosed as required by law (as detailed in section 5).
Evolve North have no reason to process sensitive information (special categories or criminal convictions data) about you
Disclosing personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:
to the extent that we are required to do so by law
in connection with any ongoing or prospective legal proceedings
to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure
of that personal information
Except as provided in this policy, we will not provide your personal information to third parties
International data transfers
Information that we collect will only be stored and processed within the UK and is protected by UK Data Protection laws.
Retaining personal information
This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:
to the extent that we are required to do so by law
if we believe that the documents may be relevant to any ongoing or prospective legal proceedings
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
to support the ongoing business purposes of Evolve North as specified in section 4 (with due consideration for the rights and freedoms of individuals privacy)
If you would like further details of how personal data is retained by our organisation, please contact us directly.
Security of your personal information
We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent to us over the internet.
You have a number of rights under the Data Protection Act including:
The right to be informed about the collection and use of your personal data e.g. via this privacy notice
The right to access your personal data
The right to have any inaccurate personal data rectified, or completed if it is incomplete
The right to have your personal data erased in certain circumstances
The right to request the restriction or suppression of their personal data in certain circumstances
The right to data portability - to obtain and reuse your personal data for your own purposes across different services
The right to object to our use of your information in certain circumstances e.g. for marketing or profiling purposes
If you would like to access your own personal information or exercise any of the rights detailed above, please contact us by email to [email protected] or by telephone on 01748 905 002.
In the majority of cases, we will respond to your request within 30 days after receiving the necessary information required to deal with your request
We may ask you to supply appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport plus an original copy of a utility bill showing your current address) and any additional information to help
us to deal with your request effectively.
There may be some exemptions to dealing with your rights as specified in Data Protection law, but Evolve North will ensure you are fully informed of this within 30 days of receiving your request.
We do not carry out any profiling or automated decision making based on your personal data
Our website includes hyperlinks to, and details of, third party websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page
from the server.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We use first party, session and persistent cookies on our website. First party cookies are set by the website you are visiting, and they can only be read by that site. Session cookies are stored only temporarily during a browsing session and
are deleted from the user’s device when the browser is closed. Persistent cookies are a type of cookie that is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent
cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.
Most browsers allow you to refuse to accept cookies; for example:
in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under
the "Cookies" heading.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
You can delete cookies already stored on your computer; for example:
in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and
in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in
data" before clicking "Clear browsing data".
Deleting cookies will have a negative impact on the usability of many websites.
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
This policy will be updated in line with the EU General Data Protection Regulation once these have been translated into UK law
If you have a concern about how your data is being handled
If you are unhappy about the use of your personal data, then please contact us directly and we will try to resolve your concern. You can also raise a concern directly with the Information Commissioner’s Office and more detail on how
to do this can be found from the following link: https://ico.org.uk/concerns/
If you have any questions which you feel have not been answered by this Privacy Notice and Cookies Policy you can contact us by using our website contact form, by email to [email protected] or by telephone on 01748 905 002.